8×8, a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything. Continue reading 8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
Avaya Completes Acquisition of Spoken Communications
Avaya announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Continue reading Avaya Completes Acquisition of Spoken Communications
Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
At the Enterprise Connect conference opening, Genesys® will debut a unified AppFoundry marketplace that incorporates integrations for the entire Genesys portfolio, including the PureEngage, PureConnect and PureCloud platforms. The Genesys AppFoundry now makes it simple for businesses to quickly receive value from the industry’s highest calibre of cloud and on-premises customer experience solutions available in one comprehensive marketplace. Continue reading Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
Avaya Unveils New Mobile Cloud Service for Contact Centres
Avaya announced a unique service that will enable contact centres to accelerate digital transformation, reduce toll-free carrier costs, increase the accuracy of contextual information, and enhance the customer experience for the ever-growing number of mobile callers. Continue reading Avaya Unveils New Mobile Cloud Service for Contact Centres
BroadSoft Announces New BroadSoft UC-One SaaS Solution
BroadSoft, now a part of Cisco, has made it quicker and easier than ever for BroadWorks® service providers to provide businesses access to popular BroadSoft cloud unified communications capabilities by launching UC-One SaaS in North America and EMEA. Continue reading BroadSoft Announces New BroadSoft UC-One SaaS Solution
Vonage Debuts Skills-Based Routing and Real-time Sentiment Analysis Technology to Enable Advanced Contact Centre Capabilities
Vonage introduced skills-based communications routing and real-time sentiment analysis – intelligent communications technologies that enable businesses to create their own routing plans and analytical view of agent and customer interactions for the contact centre via building blocks. Continue reading Vonage Debuts Skills-Based Routing and Real-time Sentiment Analysis Technology to Enable Advanced Contact Centre Capabilities