Nuance announced remarkable advancements to its core AI-powered voice engine, foundational to the Nuance Omni-Channel Customer Engagement Platform. Leveraging deep neural networks and advanced language science, the new capabilities will enable brands to rapidly design, develop and deploy speech-enabled applications to better differentiate in their markets and support conversational customer interactions across platforms and devices. Continue reading Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog
Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
Spok, announced that Virginia Hospital Center has chosen Spok Care Connect®, a unified healthcare communication platform, to speed response times and improve clinical workflows and quality outcomes. Continue reading Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
Avaya and Post-Quantum to Team on Identity-as-a-Service
Avaya and Post-Quantum, an identity and cyber security specialist announced the two companies will collaborate on Identity-as-a-Service (IDaaS) aimed at transforming and improving data security in contact centres. IDaaS will initially be offered as the identity and authentication service for Avaya Mobile Experience. Continue reading Avaya and Post-Quantum to Team on Identity-as-a-Service
Noble Systems Acquires FidoTrack
Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that it has completed the acquisition of FidoTrack, one of the leading providers of Cloud Gamification software and services for call centres. Continue reading Noble Systems Acquires FidoTrack
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
8×8, a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything. Continue reading 8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
Avaya Completes Acquisition of Spoken Communications
Avaya announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Continue reading Avaya Completes Acquisition of Spoken Communications