CoreDial, a leading SaaS platform provider enabling channel success with cloud communications announced it acquired Voice4Net, an award-winning provider of CCaaS solutions. Voice4Net solutions are currently in production with both small and large customers at numerous sites throughout North America, and delivers a robust set of capabilities including support for omni-channel, voice-only and IVR seats. Continue reading CoreDial Acquires Voice4Net To Bring Market-Leading Customer Engagement Capabilities to the Channel
Fusion Acquires IQMax’s Cloud-Based Secure Messaging Solutions and Advanced Data Integration Engine
Fusion, a leading provider of cloud services, announced that it has acquired the software, intellectual property and customers of privately held IQMax, a pioneer in developing secure messaging, enterprise data integration and advanced cloud communications solutions. Continue reading Fusion Acquires IQMax’s Cloud-Based Secure Messaging Solutions and Advanced Data Integration Engine
Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Commsworld Secures £30million Contract in Glasgow City Council ICT Deal
A homegrown SME has landed a pivotal role in the UK’s largest recent public sector contract that will see Glasgow evolve into a “globally renowned” digital city. Continue reading Commsworld Secures £30million Contract in Glasgow City Council ICT Deal
FCR Announces Plans For Future European Expansion
FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion
NICE to Showcase Integrated Approach to Customer Experience at CCW 2018
NICE announced that it will be presenting a unified portfolio of holistic solutions for perfecting customer experience and service excellence at Germany’s biggest contact center event, Call Center World (CCW) 2018 to be held from February 27 to March 1, 2018 at the Estrel Congress Center in Berlin. NICE will showcase its solutions in Hall 4 Stand A4/B3, present a seminar as part of the CCW education program and host focused guided tours. Continue reading NICE to Showcase Integrated Approach to Customer Experience at CCW 2018