A new Oracle study announced today conveys that Communication Service Providers’ (CSPs) top challenge is improving customer experiences, followed closely by keeping up with technological advancements. Continue reading Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
NewVoiceMedia has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. Continue reading NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what they think of a product or service in real-time. Continue reading Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
PRESS RELEASE: iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp. Continue reading WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
Eckoh Extends Whitbread Contract for Further Three Years
Eckoh announces that it has extended its contract with Whitbread plc, to provide a range of services for Premier Inn’s contact centre operations. Eckoh has worked with Whitbread, the UK’s largest hotel and restaurant company (“Whitbread”) and Premier Inn since 2010 and the extended contract will run until at least January 2020, taking the overall relationship to more than ten years. Continue reading Eckoh Extends Whitbread Contract for Further Three Years