Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Continue reading BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC Holdings, Inc., a leading global CX technology and services innovator, announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. Continue reading TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. Continue reading CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree
Amdocs, a leading provider of software and services to communications and media companies, announced new research from Amdocs Studios, an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is “extremely important” to invest in. Continue reading Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
Route 101 a leading cloud systems integrator, announced in collaboration with NiCE, a major contract win with the Department for Work and Pensions (DWP) of the UK government. Continue reading Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Barclays Bank PLC (Barclays) and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most. Continue reading Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues