In today’s fast-paced business landscape, every missed call is a missed opportunity. Aircall, the customer communications and intelligence platform trusted by over 20,000 growing businesses, announces the launch of AI Voice Agent, an intelligent, always-on virtual assistant that ensures businesses never miss a call again. Continue reading Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24/7
Workato Acquires Generative AI Support Automation Company DeepConverse Further Investing in the Agentic Enterprise
Workato ®, the leading Enterprise Orchestration platform, announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and allows enterprises to automate customer service processes with an advanced AI-driven platform. Continue reading Workato Acquires Generative AI Support Automation Company DeepConverse Further Investing in the Agentic Enterprise
MoneyHero Launches AI Agent for Enhanced Customer Service Experience
MoneyHero Limited, a leading personal finance aggregation and comparison platform in Greater Southeast Asia, has launched an AI Agent for customer service, aiming to transform customer experience while driving operational efficiency. Continue reading MoneyHero Launches AI Agent for Enhanced Customer Service Experience
New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 AI Orchestrator which allows organizations to create seamless decision flows and orchestration across multiple bots and vendor solutions to supercharge their digital transformation and future-proof AI investments. Continue reading New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 JourneyIQ, giving businesses the ability to seamlessly track, predict, and optimize every step of the customer journey across all channels, departments, and touchpoints. Continue reading 8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization
Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Continue reading Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences