Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. Continue reading Capita secures contract extensions with ScottishPower
LivePerson Announces Expanded Partnership with Google Cloud
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Continue reading LivePerson Announces Expanded Partnership with Google Cloud
SAP Appoints Augusta Spinelli as Regional President for EMEA
SAP SE announced the appointment of Augusta Spinelli as Regional President for Europe, Middle East and Africa (EMEA) effective immediately. Continue reading SAP Appoints Augusta Spinelli as Regional President for EMEA
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence
Alvaria, a global leader in compliance-focused contact centre software, announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). Continue reading Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence
Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. Continue reading Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management
InMoment®, a Press Ganey Forsta Company and customer experience technology leader with deep expertise in AI, natural language processing, and cross-industry solutions, announced the launch of AI Auto Responding within its Reputation Management platform. Continue reading InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management