NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact centre solution. Continue reading Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
RingCentral announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX™. Continue reading RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
Markerstudy Group embraces AI to drive contact centre innovation and excellence
Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence
Maxicare improves the patient experience with NICE
NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Continue reading Maxicare improves the patient experience with NICE
SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
SoundHound AI, a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. Continue reading SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres