Airtel Business, the B2B arm of Bharti Airtel ̶ one of India’s leading telecommunications service providers ̶ and Vonage, a global leader in cloud communications that helps businesses accelerate their digital transformation and a part of Ericsson, have partnered to launch Airtel IQ Business Connect ̶ a device-agnostic, unified business communications application that will help enterprises in India to simplify their customer engagement. Continue reading Airtel Business and Vonage partner to launch cutting-edge business communications application
Text Request Acquired by Commify to Further US Market Expansion
Text Request, the business text messaging platform founded and headquartered in Chattanooga, Tennessee, announced its acquisition by the U.K-based global messaging solutions leader Commify. Text Request will remain in Chattanooga, and become a base for further U.S. market expansion. Continue reading Text Request Acquired by Commify to Further US Market Expansion
ADP Acquires WorkForce Software
ADP®, a leading global technology company providing human capital management (HCM) solutions, announced that it has acquired WorkForce Software, a premier workforce management solutions provider that specializes in supporting large, global enterprises. Continue reading ADP Acquires WorkForce Software
LivePerson announces new generative AI capabilities
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations. Continue reading LivePerson announces new generative AI capabilities
Mitel adds Critical Event Management Solution to its portfolio
Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio
Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence
Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. Continue reading Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence