Fuze, the leading cloud-based communications provider for the modern global enterprise, unveiled their fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. Continue reading Fuze Combines Unified Communications and Contact Centre Solutions for Enhanced Customer Experiences →

Maintel, the UK leader in cloud and managed IT services, has launched the AI-powered ICON Contact Chatbot to meet the growing needs of clients to digitally transform customer experience. The company’s offer includes deployment, management and optimisation services for businesses as a combined cloud and enablement offer. Continue reading Maintel launches Chatbot as a Service solution →

3CLogic, a leading provider of cloud contact centre solutions for ServiceNow and other major CRMs, today announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. Continue reading Cloud Contact Centre Provider Raises Series B Funding to Continue Global Expansion and Growth →

MoEngage, a leading customer engagement and retention platform and Vidora, the market leader in end-to-end AI-driven predictions for business teams, form a strategic partnership to help enterprise brands personalize customer engagement and predict business results. Continue reading MoEngage and Vidora Partner to Enable AI Powered Customer Engagement →