The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued by Accenture. Continue reading Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
Five9 to Acquire Virtual Observer
Five9, the leading provider of the intelligent cloud contact centre announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Continue reading Five9 to Acquire Virtual Observer
Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland
8×8, a leading integrated cloud communications platform, announced its partnership with Dermalogica, a leading skincare provider across England and Ireland, with 6,000 skin therapists. Continue reading Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland
Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. Continue reading Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat
Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach
Talkdesk®, the cloud contact centre for innovative enterprises, announced three new capabilities to its cutting-edge, AI-infused Outbound Dialer™ suite. The new Predictive Dialer™, new Proactive Notifications™ and enhanced Salesforce Dialer integration offers Talkdesk customers new capabilities for organisations to proactively connect with current and prospective customers in an efficient and compliant manner. Continue reading Talkdesk enhances Outbound Dialer suite for efficient and compliant customer outreach
Aisera Secures Series B Funding
Aisera, the world’s first AI-driven platform that automates tasks, actions and workflows for employees and customers, announced that it has secured $20M in Series B funding. Continue reading Aisera Secures Series B Funding