Talkdesk® announced completion of more than 200 U.S. patent applications in 100 days. All 200 filed patents cover its enterprise contact centre with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact centre. Continue reading Talkdesk innovation culture results in more than 200 patents filed in 100 days
Wavenet Ltd acquire Microsoft Teams Provider VIA
Wavenet has announced the acquisition of VIA (Smart Hosted Solutions Limited) for an undisclosed consideration. Continue reading Wavenet Ltd acquire Microsoft Teams Provider VIA
New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience
Vonage, a global business cloud communications leader announced that New10 has selected its contact centre solution to better serve its customer-base by delivering exceptional experiences. Continue reading New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience
Artificial Solutions and Vonage Partner to Deliver Closer Integration
Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that it has signed a partnership agreement with Vonage and introduced a new connector that integrates Teneo® into Vonage’s API Platform. Continue reading Artificial Solutions and Vonage Partner to Deliver Closer Integration
2020: Simple and smart, your best year ever for WFM
As 2019 draws to a close, Dave Hoekstra predicts an exciting road ahead for Workforce Management. While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. Read on to discover 3 ways to master the art of simple sophistication… Continue reading 2020: Simple and smart, your best year ever for WFM
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.
SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence. Continue reading SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.