New research has found that nearly two fifths of employees in customer service roles are most likely to look for a new job in January, due to a seasonal slump in engagement and motivation. Continue reading Nearly 40% of customer service employees to look for a new job in January
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring NICE inContact CXone – the world’s #1 cloud contact centre platform – and Zendesk’s customer service and engagement products to thousands of customers across the globe. Continue reading NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
Enghouse Systems Acquires Dialogic
Enghouse Systems Limited announced it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Continue reading Enghouse Systems Acquires Dialogic
Anywhere365 Announces Strategic Growth Investment From Bregal Milestone
Anywhere365, a leading Contact Center and Enterprise Dialogue Management solution provider announced that it has received a strategic investment of €40 million from Bregal Milestone, a pan-European growth capital firm. Continue reading Anywhere365 Announces Strategic Growth Investment From Bregal Milestone
ASC Recording Insights Available for Microsoft Teams
ASC Technologies AG announces that the native app ASC Recording Insights is available as an add-on for Microsoft Teams. ASC Recording Insights provides Microsoft Teams users with comprehensive analytics tools to evaluate recorded audio and video data. Continue reading ASC Recording Insights Available for Microsoft Teams
NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year DMG Consulting Report
NICE announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as the Workforce Optimization (WFO) market share leader for the first half of 2019, based on total company GAAP revenue. Continue reading NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year DMG Consulting Report