Employees in UK businesses are optimistic about the future impact of artificial intelligence (AI) on their jobs according to a nationwide study conducted by Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading UK employees embrace AI in the workplace, but want more training
8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the acquisition of privately-held Wavecell Pte. Ltd., a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately USD $125 million in cash and stock. Continue reading 8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market
Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office. Continue reading Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Blue Prism Closes Thoughtonomy Acquisition
Blue Prism announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities. Continue reading Blue Prism Closes Thoughtonomy Acquisition
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy
Jabra announces that it has appointed Lee Davis as Software Sales Manager with responsibility for driving the development of the company’s enhanced channel strategy in EMEA North. Continue reading Jabra announces appointment of Lee Davis to drive its enhanced channel strategy
Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics
Blackfinch Ventures has invested £700,000 in innovative tech start-up Warwick Analytics. Founded in 2011, this London-based firm is an Artificial Intelligence (AI) based data spin-out from the University of Warwick. Warwick Analytics delivers powerful text analytics for contact centres based on proprietary machine learning. Continue reading Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics