8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant. Continue reading 8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant
Tag Archives: 8×8
8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
8×8, announced the latest customer and employee experience enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) cloud platform, including improvements to 8×8 Supervisor Workspace, contact centre analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping. Continue reading 8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
8×8 Launches New Technology Partner Ecosystem
8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem
Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
8×8, a leading integrated cloud communications platform provider, announced that Empire Merchants has deployed 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications. Continue reading Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
8×8 Appoints Samuel Wilson as CEO
8×8, a leading integrated cloud communications platform provider, announced the appointment of Samuel Wilson as the company’s Chief Executive Officer and a member of the Company’s Board of Directors, effective May 26, 2023. Continue reading 8×8 Appoints Samuel Wilson as CEO
Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS
8×8, a leading integrated cloud communications platform provider, announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Continue reading Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS