Tag Archives: Analytics

CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

PRESS RELEASE: Xively by LogMeIn, Inc. released the findings of a new commissioned study conducted by Forrester Consulting on behalf of LogMeIn, Simplifying the Complexity of IoT, that reveals product companies may be missing a huge opportunity when it comes to their Internet connected products. The research found that while many companies (51% of those surveyed) are collecting data from their connected products, only about one-third are actually using this data to create actionable insights to benefit customers and expand business opportunities. Continue reading New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

Adobe Analytics Expands Market Lead With Advanced Capabilities

PRESS RELEASE: Adobe announced powerful new capabilities for Adobe Analytics, the data and analytics backbone of Adobe Marketing Cloud, that will help marketers make precise, data-driven decisions to drive return on marketing spend. Having today been named a leader with the strongest position in The Forrester Wave™: Web Analytics Q2, 2014 Report, Adobe Analytics now extends its market lead with live stream (real-time event firehose), predictive marketing decision trees, new mobile app analytics and Apple iBeacon support. Continue reading Adobe Analytics Expands Market Lead With Advanced Capabilities

CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

Sysomos and Clarabridge join forces to deliver powerful Multi-Channel Customer Analytics

PRESS RELEASE: Sysomos, a Marketwired company and leader in social intelligence, and Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced a strategic technology partnership to deliver a new level of social intelligence and analytics driving key business decisions and strategies. Continue reading Sysomos and Clarabridge join forces to deliver powerful Multi-Channel Customer Analytics

TEOCO pioneers Big Data in Service Assurance with Netrac 8

PRESS RELEASE: TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO’s flagship Service Assurance solution includes major data processing and storage enhancements to boost operators’ efficiency and Quality of Service (QoS). Continue reading TEOCO pioneers Big Data in Service Assurance with Netrac 8

Frost and Sullivan Study Highlights TalkTalk’s Use of Nexidia to Leverage Big Data, Expand Reach of Interaction Analytics

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Frost & Sullivan case study that highlights TalkTalk’s use of Nexidia to harness the power of big data, including analyzing traditional customer interaction data, to gain a more sophisticated and holistic customer view, which has enabled a range of operational and customer insights. Continue reading Frost and Sullivan Study Highlights TalkTalk’s Use of Nexidia to Leverage Big Data, Expand Reach of Interaction Analytics

Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes

PRESS RELEASE: With improving economic conditions leading to increased demand for UK outsourced contact centre services, Echo Managed Services has differentiated itself by supporting client programmes with a full portfolio of analytics-driven, multi-channel customer contact services. By carefully analysing factors such as contact channel preferences, customer responsiveness, demographics and the type of interaction, Echo’s team can provide clients with in-depth insight into their campaign effectiveness and ongoing performance against KPIs. Continue reading Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes

CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change

PRESS RELEASE: CA Technologies announced a new version of CA Workload Automation iDash to help customers predict and prevent potential problems across mainframe, distributed and cloud environments and reduce IT downtime. New predictive analytics are designed to give IT departments the intelligence needed for optimum management and control of workload priorities in the dynamic data center, allowing them to adapt to rapidly changing enterprise demands and opportunities. Continue reading CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change

SAS® Analytics in the cloud helps Lenovo hear voice of customers

PRESS RELEASE: SAS® Analytics in the cloud is helping Lenovo transform itself into the industry’s leading consumer-driven company.
Lenovo is running powerful big data analytics software from SAS, the global leader in analytics (per IDC and Forrester), on the public cloud infrastructure of Amazon Web Services (AWS). The computer manufacturer is combining insights from its own data with unstructured data, such as social media, product reviews, customer forums, call center logs and online chat sessions.  Continue reading SAS® Analytics in the cloud helps Lenovo hear voice of customers

Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics

PRESS RELEASE: Ventana Research this week released the findings of its latest benchmark research, on the topic of customer analytics and its intersection with next-generation technologies including big data, cloud computing, mobile technology and social collaboration. The research study was sponsored by Transera, the Customer Engagement Analytics in the cloud company.  Continue reading Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics

ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the release of its neo 3.0 Workforce Optimization (WFO) Suite, comprising quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management. ASC’s WFO solution is available in a multi-tenanted Cloud-based offering and provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh.  Continue reading ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

Clarabridge and Expion combine social-analytic power for brands

Social-media marketing just got smarter and more powerful, thanks to a strategic technology partnership that Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced today with Expion, the leading enterprise content marketing optimization and analytics platform. By transforming big data customer analytics from multi-channel customer feedback into relevant content to engage with customers across all channels in real-time, the partnership will enable clients to tap into feedback from all channels, intelligently distill big-data insights, issues and actions from all customer experiences, and support relevant, targeted engagement across social networking and other channels. Through this partnership, organizations will be able to take advantage of a unique integrated solution that will enable them to manage organic and paid social marketing programs, interact with consumers across all media and target influencers for immediate and meaningful conversations.  Continue reading Clarabridge and Expion combine social-analytic power for brands

Teradata Customer Interaction Manager 7 now includes Embedded Predictive Analytics

Teradata Corp., the leading analytic data platforms, marketing applications and services company, today announced immediate global, cloud-based availability of the newest version of its industry-leading Campaign Management solution for data-driven marketing — Teradata Customer Interaction Manager. Continue reading Teradata Customer Interaction Manager 7 now includes Embedded Predictive Analytics