CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
Tag Archives: Eureka
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers