Balto, the first company to provide real-time guidance for contact centres, has announced its newest innovation to empower agents and increase efficiency: Real-Time Notetaker. Continue reading Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency →

Balto, a leader in uniting contact centre agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 150 million guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case →

Balto, the leader in uniting contact centre agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact centre. Continue reading Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features →

Balto, the leader in uniting contact centre agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable “single pane of glass” Balto experience for Genesys Cloud, NICE in Contact, Salesforce, and other major CCaaS softphone systems and workflow solutions. Continue reading Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App Management →

Balto, the #1 real-time guidance platform for contact centres, has launched the Balto Real-Time Index, a new tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 140MM guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres →