Advance Housing & Support Maintain Admirable Customer Care During Lockdown

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic.

Phillip Jackson, Head of ICT and Business Systems, commented, “Britannic Technologies were fantastic in helping us move our staff and contact centre agents from the office to working from home. The process was almost seamless and our customers were not aware of the transition, therefore our customer service was not affected.”

Britannic Technologies worked with the team at Advance to replace the organisation’s aging network across 60 sites with a robust wide area network (WAN) and reduced their complex billing issues with a single billing platform providing opportunities for significant financial saving and efficiencies over the five year contract.

“Organisations require a resilient and reliable infrastructure to ensure their systems are robust with high availability that can withstand new technology and applications. Advance Housing & Support now has the foundations to build and develop their digital journey to transform its operations, processes and deliver a superior customer service,” said Jonathan Sharp, Director, Britannic Technologies.

Advance Housing & Support has benefitted from moving to a managed service and they can now access the latest technology through delivery of an affordable solution. It also frees them up from the daily maintenance so they can focus on more strategic projects.

Phillip Jackson, Head of ICT and Business Systems, “Britannic Technologies help us to identify affordable and flexible solutions that meet our business needs. They have high levels of customer service, have been highly responsive and deliver what they said would be delivered.”

About Britannic Technologies

Britannic Technologies are award-winning specialists in business communications, systems integration, digital transformation and managed services. Our technical expertise and consultative approach have helped hundreds of midsized UK businesses with their digital requirements.

Working with customers to understand their business goals, processes and culture, Britannic develop digital strategies, tailored to each client’s needs. As leaders in innovation, Britannic are proud to bring disruptive technologies, such as artificial intelligence, web real time communications and business process automation to customers.

Britannic partners with industry-leading vendors such as Mitel, Avaya, Bizvu, Red Box, ComputerTel and Trailfinders, North Herts District Council, Markerstudy Group and the Kennel Club are just a few of the customers that have transformed their business with Britannic.