Tag Archives: BT Group

Partnerships

Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK

Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK →

Technology

BT Group expands strategic relationship with ServiceNow to improve CX and EX

BT Group and ServiceNow announced an expanded strategic relationship to improve customer and employee experiences. The multi‑year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experiences. Continue reading BT Group expands strategic relationship with ServiceNow to improve CX and EX →

Who's Buying What?

BT Group selects Brite:Bill as its billing communications platform

Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalized, interactive communications delivered in the channel of the customer’s choice. Continue reading BT Group selects Brite:Bill as its billing communications platform →

Who's Buying What?

BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. ​ Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization →