BT Group and ServiceNow announced an expanded strategic relationship to improve customer and employee experiences. The multi‑year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experiences. Continue reading BT Group expands strategic relationship with ServiceNow to improve CX and EX
Tag Archives: BT Group
BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
Hiya, the leading voice security company, announced a new agreement with the BT Group to provide the industry’s leading call protection service, Hiya Protect, for BT and EE users. Continue reading BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
BT Group selects Brite:Bill as its billing communications platform
Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalized, interactive communications delivered in the channel of the customer’s choice. Continue reading BT Group selects Brite:Bill as its billing communications platform
BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization