In today’s digital world, technology is at the forefront of many conversations for its ability to increase efficiency and improve productivity, but Scott Budding, Sales Engineering Manager, UK & EMEA at Calabrio, explains how it can also benefit the contact centre’s most important asset — agents. Continue reading Empowering Agents to Excel – Why Wellbeing Helps Drive Customer Experience
Tag Archives: Calabrio
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365
Calabrio, the workforce performance company, announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre. Continue reading Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365
Calabrio recognised in ISG’s 2024 Buyers Guide
Calabrio, a leading workforce performance company, has been included in the ISG Buyers Guide™ for Agent Management for 2024 produced by ISG Software Research (formerly Ventana Research). Continue reading Calabrio recognised in ISG’s 2024 Buyers Guide
Calabrio Announces the Appointment of Robert Rivera as Chief Sales Officer
Calabrio, the workforce performance company, announced the appointment of Robert Rivera as Chief Sales Officer (CSO). Rivera is responsible for accelerating Calabrio’s growth with strategic new logos along with expanding on the company’s existing key relationships and partnerships. Continue reading Calabrio Announces the Appointment of Robert Rivera as Chief Sales Officer
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio, the workforce performance company, announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. Continue reading Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. Continue reading Calabrio and Five9 Join Forces to Modernise Contact Centre Operations