Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). Continue reading Calabrio appoints Joshua Geller as its first Chief Legal Officer
Tag Archives: Calabrio
Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Continue reading Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio, the workforce performance company, announced that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorized cloud contact centre solution. Continue reading Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
Calabrio, announced their acquisition of Wysdom, the leading experts in AI and virtual agent performance solutions. Continue reading Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience