Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa. Continue reading Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Tag Archives: Calabrio
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Continue reading Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
The Contact Company Selects Calabrio WFM to Power BPO Operations
Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way… Continue reading Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. Continue reading Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition