Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Tag Archives: Capita
Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
In an exciting move to further enhance its digital capabilities, Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents. Continue reading Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Capita plc announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS), which helps organisations transform customer experience from day one. Continue reading Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Capita signs deal worth up to £220m with major European telecoms provider
Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. Continue reading Capita signs deal worth up to £220m with major European telecoms provider
Capita secures £20m extension with Westminster City Council
Capita announces it has secured a three-year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. Continue reading Capita secures £20m extension with Westminster City Council