Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience