Tag Archives: Cogito®

Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts, empowering frontline leaders to proactively address operational challenges, improve quality, and enhance both the agent and customer experiences in the moment. Continue reading Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development

Avaya announced its investment in Cogito, a leader in AI for emotional intelligence that enables organizations to sense human behavior and guide call centre agents to enhance productivity and customer experience. Cogito is a founding member of Avaya’s A.I.Connect developer ecosystem. Continue reading Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development