Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions
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Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new and enhanced solution targeted at improving the employee experience for frontline teams. Continue reading Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development
Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development
Avaya announced its investment in Cogito, a leader in AI for emotional intelligence that enables organizations to sense human behavior and guide call centre agents to enhance productivity and customer experience. Cogito is a founding member of Avaya’s A.I.Connect developer ecosystem. Continue reading Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development