Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced it has secured new funding to help advance features aimed at better supporting agents in the contact centre and improving customer experiences. Continue reading Cogito Secures New Funding to Empower Better Agent and Customer Experiences →

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts, empowering frontline leaders to proactively address operational challenges, improve quality, and enhance both the agent and customer experiences in the moment. Continue reading Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents →

Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions →

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new and enhanced solution targeted at improving the employee experience for frontline teams. Continue reading Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development →