Cresta, the leading contact centre AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, enhancing support quality and efficiency while providing a single view of the voice of the customer across the enterprise. Continue reading Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
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Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Cresta, the leading contact centre AI platform for human and AI agents, announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta’s generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Continue reading Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres. Continue reading Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Cresta, the end-to-end generative AI platform for contact centres, unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. Continue reading Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta, a leading provider of generative AI for intelligent contact centres, announced new AI enhancements that provide contact centre agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions – a true game changer in AI accessibility. Continue reading Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Cresta, a leading provider of generative AI for modern contact centres, announced that it has expanded its voice platform integrations to include hardphone functionality, enabling legacy, on-premise contact centres to access the benefits of the cloud, without fully committing to a cloud transformation. Continue reading Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support