Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify
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Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres
Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced its integration to the new ChromeOS Desk connector for contact centres. Continue reading Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres