Zappix, the leading service provider for Visual-IVR and On-Demand Apps, has partnered with Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, in its vision to transform customer care through self-service and automation. Continue reading Zappix Partners With Firstsource to Provide Visual IVR Solutions
Tag Archives: Firstsource
Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with Lloyds Banking Group). Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource Solutions creates 500 new jobs in Middlesbrough
Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Middlesbrough this year by creating up to 500 jobs in the area. The jobs are being created as a result of recent Firstsource client wins. Continue reading Firstsource Solutions creates 500 new jobs in Middlesbrough
Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017