Tag Archives: Fonolo

Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience

Fonolo, the leader in cloud-based call-back solutions for the contact center, is proud to announce a global partnership with Acticall Sitel Group, a world-leading provider of customer experience solutions. Continue reading Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience

Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology

PRESS RELEASE: Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it has been granted three patents related to its call-back technology. The company now has a portfolio of nine awarded patents in the US and three in Canada, with more applications currently pending. Continue reading Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology

Credit Union of Colorado Reduces Abandonment Rates with Fonolo Call-Backs

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Credit Union of Colorado has implemented its innovative call-back solution which has resulted in a reduction in abandon rate, an improved calling experience, and increased agent morale. Continue reading Credit Union of Colorado Reduces Abandonment Rates with Fonolo Call-Backs

Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centers, today announced a partnership to make Fonolo’s virtual queuing data easily visible and actionable to call center managers and agents. Continue reading Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back announced the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more. Continue reading Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Call Center Market

PRESS RELEASE: Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, and Aspect Software, a leading provider of fully-integrated contact centre solutions, announced today a working relationship to bring multi-channel call-backs to the contact centre market. Continue reading Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Call Center Market

Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience

PRESS RELEASE: Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, announced that Suddenlink, the seventh largest cable operator in the United States, has selected its call-back solution to improve the contact centre experience for its customers. Continue reading Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience

Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

PRESS RELEASE: CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview