Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps.
“Talkdesk is thrilled to offer customers a new contact centre experience that incorporates cutting-edge technology from Fonolo. We recognize them as a true innovator and are looking forward to building something great together,” explained Robert Sur, Head of Platform at Talkdesk.
Fonolo’s cloud-based call-backs are now available to all Talkdesk customers and, starting soon, Talkdesk admins can integrate Fonolo’s capabilities into their contact center stack with just a single click. By using Fonolo’s feature rich call-back technology, contact centers can smooth out spikes in call-volume, lower abandonment rates, and reduce cost-per-call. As a result, call centers improve both overall performance and the customer experience.
“As one of the world’s leading contact center solution providers, we’re thrilled to be part of the Talkdesk ecosystem, and can’t wait to see more enterprises benefit from Fonolo call-backs,” said Shai Berger, CEO of Fonolo.
Fonolo is committed to improving customer satisfaction levels for call centers of all sizes, and has recently been featured on Worldwide Business with kathy ireland® to discuss its success with Nutrisystem.
“Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as it’s their time to speak with an agent. We’ve even heard the customers praising the solution to our agents,” said Michael Volensky, Director of Operational Excellence & Support for Nutrisystem.