GoTo, the leader in cloud communications and IT, introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center. AI Quality Management improves a company’s customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis. Continue reading GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Centre Performance and Customer Satisfaction →

GoTo, the company making IT management, support, and business communications easy, introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. Continue reading GoTo Launches Contact Center Pro, Bringing Effortless, Affordable, and Convenient CCaaS to Mid-Market and Enterprise-Sized Businesses →

GoTo, the company making IT management, support, and business communications easy, announced GoPilot, its new AI assistant for GoTo Resolve. Continue reading GoTo Introduces GoPilot for GoTo Resolve, the First AI Assistant for End-to-End IT Management and Support →

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced nearly 60 new product updates across its portfolio. Continue reading GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements →