Tag Archives: Liquid Voice

Liquid Voice Commits To Reseller Channel With New Appointments

Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Matthew Hicks and Andrew Brunt as Channel Development Managers. In these new roles, they will be responsible for building the company’s EMEA reseller channels and providing the highest level of support and assistance throughout the sales lifecycle. Continue reading Liquid Voice Commits To Reseller Channel With New Appointments

Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording

Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Mark Biggin as Project Manager. In this role, he will be managing the project office which is responsible for installations on behalf of the company’s reseller partners situated throughout the UK and Ireland.
Continue reading Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording

Portsmouth City Council Extends Call Recording To More Departments

Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Continue reading Portsmouth City Council Extends Call Recording To More Departments

Liquid Voice Launches Next Generation Automated Speech Transcription Solution

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and quality monitoring platforms, it will significantly enhance the ability of contact centres and control rooms to locate and replay stored recordings for a wide range of dispute resolution, compliance, quality management and event reconstruction applications. Continue reading Liquid Voice Launches Next Generation Automated Speech Transcription Solution

Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the appointment of Chris Berry as Managing Director of its UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding market share in a wide range of markets including outsourcing, financial, retail, utilities and the public sector. Continue reading Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation

SVL Business Solutions Invests In Liquid Voice

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions. Continue reading SVL Business Solutions Invests In Liquid Voice

Liquid Voice enhances flexibility and quality management processes for the contact centre with Smart Interactions

Liquid Voice has launched Smart Interactions, an innovative new contact centre quality management platform. Built from the ground up to meet the rapidly evolving contact centre market, Smart Interactions is modular and includes speech analytics and agent engagement tools to help centre managers deliver more effective training and meet key customer satisfaction metrics. It also offers advanced reporting tools that help managers review team performance and take positive actions to improve productivity. Continue reading Liquid Voice enhances flexibility and quality management processes for the contact centre with Smart Interactions

Liquid Voice achieves call recording certification from Avaya

Liquid Voice has announced it has received Avaya Certified Interoperability status for its call recording products providing confidence to Avaya customers and partners seeking a feature rich, software based call recording solution. Liquid Voice believe that it is one of only two call recording technology suppliers to have passed all valid test cases on the latest version of the Avaya Aura Communication Manager. Continue reading Liquid Voice achieves call recording certification from Avaya

Liquid Voice signs first NZ distribution agreement with Cogent

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a distribution agreement with Cogent to support its growing channel across New Zealand delivering its innovative and high value portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice signs first NZ distribution agreement with Cogent

Liquid Voice and Eyrco partnership to offer call recording excellence

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice and Eyrco partnership to offer call recording excellence

Liquid Voice helps Spelthorne Borough Council reduce call volumes by 1/3 and improve customer satisfaction through transformative telephony project

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has been working with Spelthorne Borough Council as part of a transformative telephony project that has drastically reduced call volumes, increased responsiveness of contact centre staff and reduced costs through better staff utilisation and reduction in expensive third party service contracts. Continue reading Liquid Voice helps Spelthorne Borough Council reduce call volumes by 1/3 and improve customer satisfaction through transformative telephony project