LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement. Continue reading LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences
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LivePerson named Leader in Globe™ report for Conversational AI
LivePerson, a global leader in customer engagement solutions, announced that it has been named a Leader by Aragon Research in the Globe™ for Conversational AI for the second year in a row. The report highlighted LivePerson’s wide base of customers across industries, innovative solutions for contact centre, marketing, and sales teams, and strong partner network. Continue reading LivePerson named Leader in Globe™ report for Conversational AI
LivePerson Appoints New CMO
LivePerson, a global leader in customer engagement solutions, announced the appointment of Chief Marketing Officer Ruth Zive, who will be introduced to customers as the host of the company’s next Executive Community event in San Francisco on October 20. Continue reading LivePerson Appoints New CMO
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
Capitec Bank, South Africa’s biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a strategic partnership to transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.” Continue reading Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
LivePerson strengthens CRM integration capabilities for brands with launch of Webex Calling support
LivePerson, a global leader in customer engagement solutions, announced the general availability of CRM Connector, a new tool that extends its CRM integration capabilities into Webex Calling. Continue reading LivePerson strengthens CRM integration capabilities for brands with launch of Webex Calling support