LivePerson, the global leader in enterprise conversations, has been recognized in the Gartner Market Guide for Digital Customer Service and Support for the second time in a row.
According to Gartner, “digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms.” The Market Guide is intended to help customer service and support technology leaders evaluate vendors in this market.
LivePerson fulfills all 9 functional areas in the Market Guide for Digital Customer Service and Support, including:
- Digital engagement (getting connected)
- Conversation orchestration
- Knowledge management support
- Continuous intelligence
- Automation of engagement
- Agent desktop
- Integration or data ingestion capabilities
- Forecasting and planning for persistent engagement
In addition to being named a Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support, LivePerson has also been named a Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies for three consecutive years, and was recognized as a Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms.
“LivePerson’s platform was built on the premise that the same natural, conversational experiences we enjoy with friends and family should be available to consumers every time they interact with their favorite brands, especially when it comes to resolving issues and getting help,” said Alex Kroman, Executive Vice President, Product and Technology at LivePerson. “We’re excited to be recognized across multiple Gartner reports, including this second time in a row in the Market Guide for Digital Customer Service and Support.”
To learn more about LivePerson’s solutions for enterprise conversations, visit liveperson.com, and download the Gartner Market Guide for Digital Customer Service and Support using your Gartner.com login.
*Gartner Research Methodologies, Gartner Market Guide, November 8, 2023, https://www.gartner.com/en/research/methodologies/market-guide
Gartner, Market Guide for Digital Customer Service and Support, By David Norrie, Steve Blood, Bern Elliot, 18 September 2023.
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About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world.
To talk with us or our AI, please visit liveperson.com.