Tag Archives: LivePerson

[24]7® Files Second Patent Infringement Action Against LivePerson

[24]7 announced that it has filed a second patent infringement lawsuit against LivePerson, Inc. (LPSN). Both cases are pending before the United States District Court for the Northern District of California. In June 2015, [24]7 filed a complaint alleging that LivePerson’s products and services infringe four patents. Continue reading [24]7® Files Second Patent Infringement Action Against LivePerson

LivePerson and NTT Solco Team Up to Transform the Contact Centre

liveperson_logoLivePerson and NTT Solco Corporation announced a partnership to deliver digital customer engagement solutions to leading enterprises in Japan. By combining NTT Solco’s expertise as the pioneer in Japan’s contact center industry and LivePerson’s innovation in digital customer engagement, the two companies aim to transform how Japanese brands and consumers connect. Continue reading LivePerson and NTT Solco Team Up to Transform the Contact Centre

[24]7® Files Patent Infringement Action Against Liveperson

[24]7 announced that it has filed a patent infringement lawsuit against LivePerson, Inc. (LPSN) in the United States District Court for the Northern District of California. [24]7’s complaint alleges that LivePerson’s products and services infringe four patents owned by [24]7: United States Patent Nos. 7,228,278; 7,747,438; 8,396,741; and 8,737,599. In the complaint [24]7 seeks damages and an injunction. Continue reading [24]7® Files Patent Infringement Action Against Liveperson

LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

PRESS RELEASE: LivePerson, a leading provider of digital engagement solutions, announced that it is teaming up with TalkTalk to help the telecoms provider move from a traditional telephone-based customer service to a more advanced online engagement technology. Over the next 12 months, TalkTalk aims to quadruple the number of customer service enquiries it handles via online chat agents. Continue reading LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

LivePerson Breaks Cyber Monday Record, Hosting Over 2.8 million Digital Engagements on its Platform

PRESS RELEASE: LivePerson, Inc., a leading provider of digital engagement solutions, announced that it hosted over 2.8 million digital engagements on Cyber Monday, a 20% increase from 2013. In addition to the record-breaking number of digital engagements supported, the Company hosted 1.4 million concurrent visitors on Cyber Monday—surpassing last year’s record by 11% with an overall volume of over 130 million visits monitored during the entire period. Continue reading LivePerson Breaks Cyber Monday Record, Hosting Over 2.8 million Digital Engagements on its Platform

Mizuho Bank Puts Exceptional Customer Service First with LivePerson Digital Engagement Solutions

PRESS RELEASE: LivePerson, Inc., a leading provider of live digital engagement solutions, today announced that Mizuho Bank is the first national bank in Japan to activate a real-time, live chat strategy through LiveEngage. Continue reading Mizuho Bank Puts Exceptional Customer Service First with LivePerson Digital Engagement Solutions

EE Boosts Sales and Enhances Customer Service with Digital Engagement

Summary: EE, the UK’s most advanced digital communications company, is using LivePerson’s LiveEngage platform to support its sales and upgrade operations by offering enhanced service to customers visiting its website. EE deploys Live Chat as a means to establish high levels of satisfaction across transactional queries and general enquiries. Continue reading EE Boosts Sales and Enhances Customer Service with Digital Engagement

Digital Insight Expands Partnership with LivePerson to Provide Financial Institutions with Innovative Digital Engagement Solutions

PRESS RELEASE: LivePerson announces a three-year agreement with Digital Insight, an NCR company and leader in digital banking solutions. Digital Insight’s digital banking platform will now enable its financial institution customers to use LiveEngage proactive chat and mobile solutions to provide personalized, real-time support to consumers virtually wherever they are. Continue reading Digital Insight Expands Partnership with LivePerson to Provide Financial Institutions with Innovative Digital Engagement Solutions