Tag Archives: LivePerson

Technology

LivePerson and IBM Watson Announce New Offering to Transform Customer Care

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care →

Product Launch

LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

liveperson_logoLivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform →