Medallia announced the launch of Medallia Experience Orchestration (MXO), a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience. Continue reading Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement
Tag Archives: Medallia
Nomad Health Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience announced that Nomad Health, the first digital marketplace for healthcare jobs, selected Medallia as its experience platform of choice. Continue reading Nomad Health Chooses Medallia For Customer Experience
Vitality leverages Voice of Customer to help customers better their lives
Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives
Swanson Health Products Chooses Medallia for Customer Experience
Medallia, the global leader in customer and employee experience, announced that Swanson Health Products has selected Medallia as its experience management platform of choice. Continue reading Swanson Health Products Chooses Medallia for Customer Experience
HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia, Inc., the global leader in customer and employee experience, announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact centre experience. Continue reading HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange
Medallia, the global leader in customer and employee experience, announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive agent-level customer feedback in Salesforce to power service recovery, agent coaching, and quick resolution of customer issues. Continue reading Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange