Medallia announced Medallia for Digital™, a key component of Medallia Experience Cloud™, empowering companies to get a 360 degree view of the customer across all touchpoints. The solution enables companies to capture feedback from customers on the web and mobile and integrate it with data from retail stores, contact centers, and other touch points. Continue reading Introducing Medallia for Digital →

Medallia announced a powerful update to Medallia Experience Cloud™ called Admin Suite that gives companies even greater control over their customer feedback programs. With Admin Suite, companies can now – without assistance from Medallia or systems integrators – author customer surveys from scratch, modify existing surveys that are already live, and create new reports from survey data. Continue reading Medallia Launches New Powerful Self-Service Capabilities →

Medallia unveiled Medallia Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, Medallia’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line. Continue reading Medallia Introduces the Future of Customer Experience →