NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
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NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent
NICE inContact, a NICE business announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. Continue reading NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent
NICE inContact Announces Alliance with General Dynamics Information Technology
NICE inContact, a NICE business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact centre SaaS solution. Continue reading NICE inContact Announces Alliance with General Dynamics Information Technology
NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report
NICE inContact announced that CXone cloud customer experience platform received the highest average product satisfaction rating from its customers, according to a new report by contact center and back-office research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report
IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
NICE inContact announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
Your Customer Service Isn’t As Effective As You Think It Is, According to New NICE inContact Survey That Reveals Gaps Between Business and Consumer Perceptions
NICE inContact, announced a ground-breaking study comparing how businesses rate their success across more than 10 customer experience channels versus the actual experience and satisfaction that customers report in those channels. The new research, the second wave of the NICE inContact Customer Experience Transformation Benchmark Study, analyzes how customer service organizations think they are delivering in both agent-assisted and self-service channels including interactions with contact center agents via phone, email, chat, social media, and text as well as through web self-service, mobile applications, and interactive voice response (IVR). Continue reading Your Customer Service Isn’t As Effective As You Think It Is, According to New NICE inContact Survey That Reveals Gaps Between Business and Consumer Perceptions