NICE inContact Announces Alliance with General Dynamics Information Technology

NICE inContact, a NICE business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact centre SaaS solution.

CXone meets diverse customer needs while increasing cost efficiencies. Through this agreement, CXone will provide a flexible and unified solution that offers ease of integration and smooth migration, as well as FedRAMP Authorization to Operate (ATO).

Through many different tools and an extensive partner ecosystem, CXone will provide a complete and unified solution. CXone offers a cost efficient usage-based operating expense (OpEx) model, ease of integration with other systems such as CRM, and smooth migration from on-premises legacy technology.

“We are delighted to be selected by GDIT for this 900 seat deployment,” said Paul Jarman, CEO of NICE inContact. “NICE inContact is focused on delivering a flexible, unified and easy to integrate solution in CXone that provides both breadth and depth to meet a diverse set of contact centre needs. We continuously innovate to help government organizations achieve their goals by powering exceptional citizen and agent experiences.”

Prior to GDIT’s selection of CXone for this 900 seat deployment, GDIT worked with NICE inContact on its rapid and effective 72-hour deployment of CXone for 2500 agents. CXone was chosen for speed of implementation and the ability to leverage existing phones and infrastructure.

GDIT provides information technology systems engineering, professional services, simulation and training to meet the needs of customers around the world. NICE inContact is a Key Alliance Partner with GDIT.

​With the NICE inContact CXone FedRAMP-authorized cloud contact center, federal agencies can securely integrate the CXone platform to take advantage of previously untapped cloud benefits such as agility, cost-effectiveness, and reliability. NICE inContact CXone Authorization to Operate currently includes Omnichannel Routing to connect customer journeys across any channel.

To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation. CXone runs on Amazon Web Services (AWS), utilizing microservices, and is based on an open, cloud native foundation, which provides full elasticity, rapid turn up, and strong reliability. Furthermore, CXone provides hundreds of APIs and enables integrations with dozens of partner solutions as well as customer-specific extensions, creating a broad technology ecosystem that extends its capabilities.

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