NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries. For more than two decades, IGT has provided integrated business process management, technology, and digital services and solutions across industries. Continue reading IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
Tag Archives: NICE
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
NICE announced the launch of FluenCX, a complete, integrated suite of digital CX solutions, created to deliver the best outcomes using AI to understand customer data and build exceptional, orchestrated customer journeys. Continue reading NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration
NICE announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale, with Enlighten Journey Orchestration. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and application of Enlighten AI Intent Classification models built on decades of data. Continue reading NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration
NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner
NICE announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical Capabilities for Contact Center Service research report. Continue reading NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner
NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
NICE announced the upcoming Digital CX Week 2022, a virtual conference giving an unprecedented view into how to digitally transform customer experiences. Continue reading NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service For 8th Consecutive Year
NICE announced that Gartner has recognised NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Centre as a Service (CCaaS) report with CXone being evaluated. NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant. Continue reading NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service For 8th Consecutive Year