NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality daily. CXone provides leading organisations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. Continue reading NICE Surpasses Milestone of 1 Million Agents on CXone
Tag Archives: NICE
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform its contact centre operations and deliver frictionless customer experiences to support the health of the New Zealand public. Continue reading NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
NICE announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and deliver an enhanced customer and user experience. Continue reading LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report
NICE announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) for the second consecutive year. Continue reading NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report
NICE Named the Technology Leader in the 2022 SPARK Matrix™ for Customer Journey Analytics (CJA) Report
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Technology Leader in the 2022 SPARK Matrix™ for Customer Journey Analytics (CJA) Report
NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report
NICE was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Frost Radar North American Enterprise Cloud Contact Center Market for 2022. Continue reading NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report