NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA Discover’s new process analytics solution and semi-supervised machine learning, organisations can optimise their business process executed elements to achieve complete performance. Continue reading NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi →

NICE announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. NICE is expanding its AI and Analytics leadership beyond the software market with AI services, enabling creators access to unrivalled data to enrich every moment of every customer interaction. Continue reading NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter →

NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent. Continue reading NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX →

NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award winner for boosting contact centre performance and functionality with its artificial-intelligence (AI) based capabilities powered by its Enlighten AI engine, as well as NICE CXone’s advanced analytical and digital capabilities. Continue reading NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions →

NICE announced that NICE RPA has been recognised as a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Assessment 2022. The report recognised NICE as one of the top providers by RPA clients across key industries and major geographies. Continue reading NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix 2022 →

NICE announced that it has been recognized as a Technology Leader in the 2022 SPARK MatrixTM for Voice of the Customer (VoC) Platform report positioned furthest to the right for technology excellence. Continue reading NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year →