Noble Systems announces the issuance of a US Patent for the company’s exclusive SmartAccept™ technology. SmartAccept helps inbound call centers and service organizations shrink Average Seconds to Answer (ASA), decrease abandoned calls, and deliver a better customer experience. Continue reading Noble® SmartAccept™ Receives Patent for Inbound Service Technology
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Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution
Noble Systems announced that Vitality Healthcare, the UK’s leading health and life insurance organisation, has chosen the Noble® Inbound 100 Cloud platform for inbound-centric contact centre management. The system also includes Noble’s ShiftTrack WFM cloud-based solution for integrated workforce management. Vitality Healthcare have always been at the forefront of what they do, being the first insurance company to reward people for healthy living, and this technology decision is no exception. Continue reading Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution