Operata, the Experience Observability company, announced at AWS re:Invent 2023, general availability of the Harmony release of its Operata Platform. Continue reading Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points →

Operata, provider of the world’s first and only CX Observability platform built exclusively for cloud contact centres, announced availability of the Grandioso release of its Operata Platform. Continue reading Operata Adds ‘People Experience’ Insights to its CX Observability Platform →