Tag Archives: PC-1

PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

PC-1PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse

PRESS RELEASE: Connect Managed Services (Connect) today announced the acquisition, for an undisclosed sum, of PC-1, a specialist contact centre solutions provider with specific expertise in Genesys and Cisco technologies. PC-1 brings an impressive customer base which includes companies such as Vodafone, NSPCC and Northumbrian Water. Continue reading Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse

Upstream Works Software Announces New Partnership with PC-1

UWS_2016_logoPRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions announced a new partnership with PC-1, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Continue reading Upstream Works Software Announces New Partnership with PC-1