Qualtrics announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behaviour during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes. Continue reading Qualtrics Announces General Availability of Digital Experience Analytics
Tag Archives: Qualtrics
Customer-Focused Leaders Look to AI for a Competitive Advantage
More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers. Continue reading Customer-Focused Leaders Look to AI for a Competitive Advantage
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Qualtrics, the leader and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences. Continue reading Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, announced the NPS® Outer Loop powered by Qualtrics for early access customers. Continue reading Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Continue reading Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions