Qualtrics, the leader and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences. Continue reading Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Tag Archives: Qualtrics
Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, announced the NPS® Outer Loop powered by Qualtrics for early access customers. Continue reading Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Continue reading Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions
New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics, the leader and creator of the experience management category, announced new capabilities in Qualtrics Pulse, the solution for frequent employee listening. Continue reading New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics to be Acquired by Silver Lake and CPP Investments for $12.5 Billion
Qualtrics, the leader and pioneer of the experience management (XM) software category, announced that it has entered into a definitive agreement to be acquired by Silver Lake, the global leader in technology investing, in partnership with Canada Pension Plan Investment Board (CPP Investments), in an all-cash transaction that values Qualtrics at approximately $12.5 billion. Continue reading Qualtrics to be Acquired by Silver Lake and CPP Investments for $12.5 Billion