Qualtrics, the leader and creator of the experience management category, announced Qualtrics Manager Assist, a new platform that empowers managers to listen, understand and act on feedback from their own teams, in real time, to keep employees engaged and productive. Continue reading Qualtrics Announces Manager Assist, Empowering Managers to Own Their Team’s Engagement and Success →

Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. In fact, talking to a helpful, empathetic service agent matters more to customers than having a short wait time. Continue reading Qualtrics Announces Consumer Trends That Will Shape 2023 →

Qualtrics, the leader and creator of the experience management category, announced CrossXM, a new product line that gives leaders automated insights into how their employee, customer and brand experiences impact one another, helping them identify the actions they can take to drive the biggest impact across their business. Continue reading Qualtrics Announces CrossXM, Helping Companies Measurably Improve Business Results With Better Employee, Customer and Brand Experiences →

Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy →

Qualtrics, the leader and creator of the experience management category, announced Video Feedback, a new way for organizations to collect qualitative feedback on the Qualtrics XM Platform™. Continue reading Qualtrics Launches Video Feedback to Help Organizations Meet a New Generation of Consumers Where They Are →